Job Description: The Crop Health Team Coordinator will be responsible for managing the Crop Health Response Team agents in the Kakamega and Nyanza headquarters.
The ideal candidate will be in charge of overseeing the execution of routine projects within the department to ensure that data is collected accurately and timely.
Your Role
Manage Crop Health Response Team agents in Kakamega and Nyanza Headquarter offices
Allocate tasks to Crop Health Response Team agents
Monitor team performance and report the progress to the Impact Specialist
Track project deliverables using appropriate tools
Present reports defining project progress, problems, and solutions during weekly check-in
Train other staff on a variety of professional skills
Provide regular feedback to agents and create their Performance Development Reviews
Identify areas for development in the staff and create professional development plans with those staff
Boost productivity and morale of the team
Recognize high performance and reward accomplishments
Create an inspiring team environment with an open communication culture
Foster a spirit of teamwork and unity among department members
Suggest and organize team building activities
Listen to team members’ feedback and resolve any issues or conflicts
Take the lead in on-boarding new Crop Health Response Team agents
Oversee execution of routine projects/tools within the department to ensure that data is collected accurately and timely. This includes:
Crop Health Hotline
Field assessments
Farmer impact related surveys
Field staff impact related surveys
Crop Health App
Manage and respond to stakeholder requests for Crop Health Response Team information and data.
Support in creation of crop health data summaries, reports, or analyses to document crop health findings and results.
Improve and/or streamline improvements within the Crop Health Response Team
Improve quality of Crop Health Response Team recommendations to farmers
Create/improve performance management tools for Crop Health Response Team agents
Conduct critical analysis of other Crop Health Response Team tools to identify opportunities for improvement
Follow-up with customers to ensure customer satisfaction with Crop Health Response Team services
Represents the Crop Health Response Team group in key stakeholder meetings.
Report on the status of their group’s projects and address issues with the interests of the team in mind.
Build strong relationships with Field Leaders to identify areas of concern in the field.
Respond to Field Leaders’ questions on crop health issues.
Proactively reach out to Field Staff to verify issues of importance as reported through Customer Engagement
Our Requirements
Bachelor’s degree in Science, Project Management, Agriculture or related discipline
Experience managing a team
Experience working with small holder farmers.
Excellent interpersonal and communication skills (both verbal and written)
Demonstrated commitment to teamwork and collaboration.
Should possess strong organizational and administrative skills
Demonstrated computer skills in email, internet usage, Microsoft Office Suite
