Role Summary:
As a Credit Collections Lead, you will be expected to manage the day-to-day operations of the company’s collections department across all markets. You will oversee a team of individuals to achieve the following performance metrics designed to maintain the Pezesha portfolio quality at all times by ensuring;
Customers pay as at when due
High recovery rates on late loans
Credit product and scoring iteration from customers feedback
Resolution of reconciliation issues
Maintain high degree of efficiency within the collections team
Key responsibilities:
Manage the PAR buckets collections process across all operational markets by ensuring the implementation of collections processes and policies and monitoring the performance of the collections team across all operational markets
Identify and manage collections transition stages across NPL and write offs
Design periodic experiments to achieve portfolio quality targets with the data team
Monitor qualitative trends in not due portfolio to identify potential risk factors
Manage external debt collectors to achieve stated collections targets
Collaborate with In-house legal to pursue claims on defaulted collateralised clients
Maintain weekly reporting on PAR transitions across different buckets and underlying repayment behavior
Manage customer feedback loop and ensuring implementation of results to improve customer service, loan products and credit scoring
Ensure resolution of reconciliation issues between the collection team, the finance team and the tech team
Collaborate with Data and Finance team to iterate credit risk policy, especially to ascertain provisions staging of loan receivables and write-off of Stage 3 impaired assets
Directly managing key customer accounts as assigned by the COO
Recommending ways to improve collections processes to management
The skills you’ll bring include:
Bachelor’s degree
Minimum of 6 (Six) years of commercial banking credit portfolio management experience, preferably within a post-seed Fintech
Must have owned and demonstrated a continuous process improvement KPIs in the last 3 (three) years of work experience
Must have strong leadership, interpersonal and communication skills
Experience in assessing a business’s financial performance and key risk indicators, managing credit lines, identifying credit solutions
go to method of application »
Please send a single pdf file containing a brief and bullet-pointed cover letter and your CV on the subsequent page(s) with “Ref: 2024-Credit Collections Lead as the subject of your email to jobs@pezesha.com. The applicants who do not indicate THE REF NO and job title will be automatically disqualified. Interviews will be done on a rolling basis.
Apply via :
jobs@pezesha.com
