Reporting to the Credit Administration Manager, the Credit Administrator is responsible for payment receipt, direct debit administration and customer service management..
Benefits:
Basic Salary
Pension Scheme
Medical Cover
Group Personal Accident Cover
Main Responsibilities:
Perform review of daily bank statements to identify payments that relates to account receivables and present to Supervisor in prescribed format for Remittance advises follow up
Receipt Administration; allocate all account receivable receipts as per customer remittance advises verified by the Credit Administration Manager
Perform receipts reconciliation between credit control collections sheets and ERP collections report on a daily basis
Prepare daily allocations report and obtain approval of the same from Credit Administrations Manager
Carry out monthly reconciliations at month closure date and present approved report within five days from the end month date
Conduct direct debits receipts administration and run periodic (weekly) direct debit report to ensure that funds are allocated as per bank generated direct debit report
Collate customer queries and assign appropriate staff within the department for quick resolution
Provide feedback to both internal and external customers on queries raised within 24hrs
Maintain tracker for customer queries and escalate overdue cases to departmental head to facilitate closure
Track in and outflow of documents within and outside the department
Maintain special filling system for key customers documents as well as other departmental administrative documents
Monitor inter-departmental/units SLAs and ensure that optimum standard is maintained
The Ideal Candidate
Knowledge and Qualifications
Bachelor’s degree in Business Management or Numerical Field
Data Management Certification is advantageous
Kenya market
Kenya legislation
Two to three years in payments and contract administration related assignment
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
Behavioural Skills – Support
Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service
Sharing and co-operating
Apply via :
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