About the job
Reporting to the Assistant Operations Manager Pm shift Manager, the Courier Route Supervisor is responsible for supervising the PM shift Couriers and ensuring on time deliveries within 24 hours.
Responsibilities:
Maintain route vehicle departures at 2130-2230hours.
Ensure 100% nil Loss to customer items
Ensure 100% Nil Damages to customer items
Ensure 100% clear documentation in all official documents-consignment sheet, collection sheets, route registers and other records.
Maintain 100% KPI board update at the route bay.
Maintain consignment blue copies register/returned within 72hours.
Resolve all nonconformance’s at the route level(amicably)
Ensure seamless handing /taking over process of CS items from am shift team.
Account 100% of all items dispatched to the branches.
Ensure 100% route registers-fully updated.
Get in touch with customers for clarifications.
Ensure 100% accurate data capturing and provision.
Ensure 100% clean and conducive working environment within the route.
Ensure early docking of the route vehicle per own route.
Ensure 100% utility of both manpower & resources.
Ensure safety first rule (Zero Harm) within the work place.
Ideal candidate:
Knowledge and Qualifications
Minimum High School Education Pass (KCSE Grade C – and above).
Experience
5 years & above in courier operations majored in both AM & PM Shifts
Ability to work with minimum supervision
Technical Skills
Financial Acumen
Advanced selling skills
Planning and Management Skills
People Management skills
Conflict Management
Negotiation Skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Advanced level
ERP system(s)
Google suite of products
Behavioural Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
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