We are looking for a Courier Operations Specialist to join our Food Delivery team in Kenya. This person will be responsible to optimise the acquisition, onboarding and activation process of our courier fleet.
Support all Bolt’s food delivery operations in Kenya
Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants
Develop and execute strategies to increase our efficiency and solve all kind of operational challenges
Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements
Requirement
Have 2 years experience in an analytical position
Have a data-driven analytical mindset (good Excel skills are a plus)
Amazing negotiation and communication skills
Be a hustler, not stopping after 20 obstacles a day
Be passionate about new technologies and food tech
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in product launches or running a business
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