Job description
Req ID: 155318 – Posted 08/14/2018 – Business Unit Managers (GM-4)Job Function: General Management
Line Reporting: Country Manager
Purpose of the position
The manager’s key responsibility focus on customer, quality and productivity:
Responsibility for Panalpina Kenya entity’s EBIT
Fulfill and exceed customer expectations by providing the highest possible service quality to the customers
Optimize the transaction, Increase sales and manage costs optimally.
Responsible for strong growth and maximal utilization of business potential
Continuously strive for high productivity, competitive efficiency and best quality
Fully adhere to all defined global processes, policies and standards and to local law
Drive growth of Dry Cargo accounts
Ensure customer engagement and focused customer visits
Personally engage key customers to drive growth and assume ownership for a portfolio of accounts
Key Tasks
Responsibility for all operational activities
Responsible for the financial results and the continuous supervision of the financial status;
Ownership of the 2020 Roadmap for Panalpina Kenya (dry cargo);
Develop and expand customer relationships;
Implement the Internal Control System (ICS) and all processes included in the Internal Management System (IMS);
Responsible for the standardization of processes, structures and systems according to corporate decisions;
Arrange and continuously optimize organizational structures, including internal service providers, shared service and competence centres;
Responsible for the supervision of personnel matters, with particular emphasis on staff training and career planning in cooperation with local HR;
Ensure the adherence to instructions, policies and guidelines defined by Global Process Owners and corporate functions;
Ensure the adherence to the Panalpina Code of Conduct;
Inform him/herself about all applicable local and international laws, regulations, and legal obligations and of ensuring compliance;
Ensure a regular and consistent information flow to the Country Management about all important matters.
Quality, Health, Safety & Environment
Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
Decision Making Authority
Responsibility for budget and business performance for Panalpina Kenya (Dry Cargo)
Disciplinary and human resources responsibility for all line reports
As defined in the Local Signing Policy
Function / Market & Industry Knowledge / Business Acumen / Process working
Functional know-how in air / ocean / logistics
Understanding of PA strategy and products
Knowledge about markets & competitors, about trends & challenges for our industry
Business Acumen (understands principles and language, incl. the fundamentals of finance and profitability)
Solid business administration competence
Overall understanding of business processes
Skills & Competencies
Good strategic and planning skills, ability to translate strategy to operational plan and execute
Strong commercial profile with proven track record in winning business
Proven track record in People management and Leadership Skills (knowledgeable in Recruitment Selection/Training/Development/Coaching/Conflict Management/Performance Management)
Good communication skills (open and confidential communication style)
Solid know-how in change management and innovation (analytical, systematic, creative, inventive)
Strong decision-making capabilities and high accountability
High result orientation and customer focus
Ability to integrate and coordinate efforts/resources across functions and boundaries
Management and organizational skills (prioritize, plan, assign, delegate, control)
Act as a role model for Corporate Values and fully adheres to the Code of Conduct
Educational background / Work experience
Higher education level in Forwarding and Business Administration
Management experience (minimum 5 years)
Relevant working experience (minimum 10 years)
Industry experience (minimum 10 years)Language Skills
Fluent in English
Computer Literacy
MS office skills and good knowledge regarding PA IT systems
Date / Signature Employee
Date / Signature Line Manager
Date / Signature Matrix Manager
