Position Summary:
The incumbent will spearhead the expansion of MSME business at the designated branch by acquiring and retaining customers while fostering strong client relationships to fulfill their financial requirements.
Oversee and execute essential duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives. Lead and mentor teams to achieve performance targets while ensuring adherence to company policies and industry standards. Develop and implement initiatives that enhance efficiency, innovation, and customer satisfaction. Monitor progress through performance metrics and provide actionable insights to senior leadership for continuous improvement. Serve as a liaison between departments to foster alignment and streamline workflows. Ensure compliance with regulatory requirements and maintain high standards of accountability and transparency in all operations.
Our primary responsibilities encompass driving business growth and overseeing portfolio management initiatives to ensure sustainable expansion and value creation. This role demands a strategic mindset to identify and capitalize on emerging opportunities while mitigating risks to optimize performance. Key requirements include a proven track record in business development, strong analytical skills to evaluate market trends, and the ability to manage multiple projects with precision. Additionally, effective communication and leadership are essential to align stakeholders and execute high-impact strategies across diverse portfolios.
Expand MSME business by identifying and securing lending and deposit opportunities from both new and existing clients.
Develop and sustain influential advisory connections to attract high-value clients while providing customized financial offerings.
Expand and oversee the MSME portfolio by identifying growth opportunities while maintaining strong profitability and operational excellence.
Enhance customer engagement by maintaining consistent interactions, organizing structured meetings, maintaining precise records, and promoting the bank’s product offerings through cross-selling strategies.
Identify emerging business opportunities and strategic partnerships while delivering market intelligence and actionable feedback to enhance product offerings and organizational strategies.
Responsible for overseeing and optimizing the credit management process, ensuring timely collections, minimizing bad debt exposure, and maintaining strong customer relationships. Develops and enforces credit policies, evaluates customer creditworthiness, and approves or declines credit applications based on established criteria. Monitors accounts receivable aging, identifies delinquent accounts, and implements collection strategies to reduce overdue balances. Collaborates with sales, finance, and customer service teams to align credit decisions with business objectives while mitigating financial risk. Maintains accurate records, generates credit reports, and provides insights to senior management to support strategic decision-making.
Evaluate loan applications by analyzing customer requirements, conducting financial assessments, and performing required due diligence, which includes on-site visits and reference verifications.
Evaluate applications thoroughly to determine eligibility, then propose suitable recommendations for approval while maintaining meticulous and error-free documentation.
Track the progress of loan applications, deliver official decisions to customers, and collaborate with relevant parties to confirm that all stipulated conditions for fund disbursement are fulfilled.
We are seeking a dedicated professional to enhance our customer experience, ensuring seamless interactions and satisfaction. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a deep understanding of customer needs. Responsibilities include addressing inquiries promptly, resolving issues efficiently, and maintaining a positive rapport with clients. Proficiency in CRM systems and prior experience in a customer-facing role are required, along with the ability to multitask in a fast-paced environment. Strong interpersonal skills and a commitment to delivering exceptional service are essential for success in this position.
You will cultivate enduring customer relationships by actively promoting the bank’s product offerings, identifying opportunities for cross-selling, and promptly addressing inquiries and complaints to ensure adherence to established service level agreements.
Ensure the protection of customer confidentiality while working in partnership with branch and head office teams to maintain a smooth and exceptional customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies through systematic monitoring, auditing, and reporting processes. Develops and implements compliance programs, policies, and procedures to mitigate risks and uphold organizational integrity. Conducts routine assessments to identify potential compliance gaps and takes corrective actions as necessary. Provides guidance and training to employees and management on compliance requirements and best practices. Collaborates with legal, operational, and senior leadership teams to address compliance concerns and foster a culture of ethical behavior. Maintains comprehensive documentation of compliance activities and ensures timely reporting to regulatory bodies when required.
Maintain adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, with particular emphasis on KYC and anti-money laundering compliance standards.
Oversee risk management initiatives and uphold the integrity of customer documentation while ensuring the accuracy and completeness of all records. Additionally, provide support to daily branch operations to maintain efficiency and compliance.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational performance by delivering comprehensive reporting, maintaining a keen awareness of market trends, collaborating effectively with marketing teams, and driving strategic initiatives to enhance overall efficiency and productivity.
Perform all supplementary tasks and responsibilities delegated by senior leadership as needed.
Qualifications, Skills, and Experience Required:
A bachelor’s degree in a relevant field is essential, preferably in [specify field if applicable]. Demonstrated experience in [specific role or industry] is highly valued, with a minimum of [X] years in a comparable position. Proficiency in [specific software, tools, or methodologies] is required, along with strong analytical and problem-solving abilities. Excellent communication and interpersonal skills are necessary to collaborate effectively within cross-functional teams. The ideal candidate will possess a track record of [specific achievement or skill, e.g., project management, leadership, or technical expertise] and a commitment to continuous learning. Familiarity with [industry standards, regulations, or additional tools] is advantageous.
A recognized institution must confer a Bachelor’s degree in Business, Finance, or a closely related discipline.
With a minimum of two years of hands-on sales experience within a financial institution, the ideal candidate will bring a proven track record of success in driving revenue and building client relationships.
Proficiency in banking laws, regulations, and operational procedures is required.
Expertise in risk management and compliance frameworks is essential, requiring a thorough understanding of regulatory standards, internal controls, and industry best practices to identify, assess, and mitigate potential risks effectively.
Highly analytical professionals who possess a strong aptitude for evaluating established norms and practices, leveraging data-driven insights to assess their validity and potential impact, are encouraged to apply.
Skilled in fostering alignment and securing support from diverse stakeholders across every department within NBK.
If you satisfy the specified qualifications, kindly complete the application form titled “APPLICATION FOR BUSINESS BANKER,” attach your CV and cover letter, and submit them via email to recruitment@nationalbank.co.ke by Thursday, June 18, 2026. Be sure to include the job title and reference number (NBK/RET/30/2026) in the subject line of your email.
Qualifications
BA/BSc/HND
Experience Required
2 years
