Corporate Document and Data Operations Associate – (2200000M) Commercial Motor Claims Associate Corporate Care Management Associate

Job Purpose:
The role of the DDO Associate will be to:

Provide prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
Manage and maintain all company’s physical documents and records
Co-ordinate activities and support services within the Registry function
Give effective supervision to the outsourced registry assistants
Scanning, assembling and franking of policy documents and dispatch process

Key Responsibilities

Ensure client details/ instructions are accurately and timely processed in line with the requisite processes 
Process all reimbursements as per SLA
Process all endorsements  as per SLA
Process all policies new and renewal as per SLA
Process all claims from service providers as per SLA
Process all reconciliation service provider invoices are reviewed and shared as per SLA 
Co-ordinate any out-sourced services of document storage and retrieval
Accurate and timely processing of client requests
Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
Escalate quality issues to Operations manager for management.
Implement the customer experience strategy in the respective business divisions
Investigate and respond to all internal and external customer enquiries promptly.
Process all approved underwriting policies and claims processing within the provided SLA’s 
Escalate complex queries to the appropriate functional area
Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
Investigate and respond to all customer enquiries promptly.
Carry out customer and product related document processing
Respond to customer queries in a professional manner
Make customers’ experiences better by ensuring customer satisfaction
Ensure high standards of Customer Service are maintained in all at level

Knowledge, experience and qualifications required

Bachelor’s degree in a business related field
At least 2- 4 years’ experience in a similar position
Computer Literate; emphasis on Microsoft Office and EDMS

go to method of application »

Use the link(s) below to apply on company website.  

Apply via :