The Content Moderator is responsible for overseeing and managing the quality and appropriateness of user-generated content across digital platforms, ensuring that it aligns with established societal norms, consumer regulatory guidelines, website guidelines and compliance
Duties & Responsibilities
Monitor and review user-generated content daily to ensure compliance with community guidelines.
Collaborate with legal and compliance teams to manage sensitive and complex content issues.
Prepare and submit regular reports on trends, user feedback reports, resolution time reports and areas of concern.
Update and maintain content moderation policies and workflows as needed.
Lead and support team training initiatives to improve content review processes.
Participate in meetings to discuss strategies and share best practices for moderation.
Stay informed about new industry trends, regulations, and technologies related to content moderation.
Report and investigate issued reported in client platform
Respond to inquiries with high quality speed and accuracy.
Gather, analyze and utilized relevant data to develop ways on improving overall user experience.
Skills and Experience
Knowledge and Skills:
Minimum Qualification: Bachelor’s degree from a recognized institution.
Experience: at least six (6) months experience in content moderation.and must be clearly stated in the cv
Attention to detail.
Advanced computer skills for report preparation and data analysis.
Knowledge of call center operations and digital content review best practices.
Strong analytical abilities for data interpretation and insight generation.
Effective time management and multi-tasking skills to meet deadlines.
Quick decision-making capabilities.
Interested candidates should submit their resume and a detailed CV stating the Content Moderator account they worked under to recruitmentke@isonxperiences.com by 5th November 2024. Please include “Customer Care Executive (E-commerce) Application” in the subject line.”
Apply via :
recruitmentke@isonxperiences.com
