DESCRIPTION
Provide customer/clients with general service information by handling customer inquiries both telephonically and by email.
RESPONSIBILITIES
Answer calls and respond to emails
Provide customers with general service information
Handle customer inquiries both telephonically and by email
Research required information using available resources
Be able to maintain confidentiality with shared information
Capable of handling issues and complaints and providing solution to the customers
Identify and escalate priority issues
Update existing customer information in database systems
Route calls to appropriate resource if issue cannot be resolved at call center
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Greet customers warmly and ascertain problem or reason for calling
Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations
Utilize computer technology to handle high call volumes
Compile reports on overall customer satisfaction
QUALIFICATIONS
Skills and Qualifications:
Education: Diploma hospitality management/customer service/front office or related field.
Experience: 2 years and above
Contact centre experience will be an added advantage.
Excellent verbal and written communications skills.
Customer service orientation.
Attention to detail.
Computer literacy.
Apply via :
196.200.29.226
