Consular Officer

Job description
Main Responsibilities

Consular Affairs
Co-ordinate visa and consular appointments at the Embassy
Interview applicants for visas and passports
Assess visa applications for local processing or onward processing at HQ
Handle visas fees and accounting
Prepare visa reports as required
Respond to public enquiries
Process passport applications
Provide consular support and assist with consular cases
Liaise with Consular colleagues in Ireland
Compile data and maintain records.
Maintain stock of visa stickers
Maintain stock of passport forms
Update and maintain consular statistics for Kenya and countries of accreditation
Maintain filing system for all consular activity
Ensure duty phone is in good working order at all times

Administration and other duties

Managing monthly consular sales reports
Involved in updating travel advisories for Kenya and countries of accreditation
Involved in organising visits & official functions hosted by Embassy
Other tasks as directed by your line manager.

Professional qualifications and experience

Diploma/University degree in Business Administration from a reputable institution
Minimum of three years’ experience in Visa/Customer Service
Excellent computer skills (MS-Office)
Fluent written and oral knowledge of English and Kiswahili
Kenyan/East African Work Permit is essential for this position

Required Skills

Strong customer service skills
High level of integrity and discretion
Highly motivated and committed
High Level of flexibility
Good communication skills
Ability to work under pressure
Excellent written and oral communication skills in English are essential. All locally hired staff are required to have a legal entitlement to live and work in Kenya prior to hiring.

Please note that canvassing will disqualify applicants.
The Embassy is committed to a policy of Equal Opportunity.
By submitting information electronically, parties accept that data may not be fully secure. Any personal information subsequently forwarded to the Embassy, will only be used for its intended purposes and will be destroyed when no longer needed. Any other processing or disclosure of personal data is not allowed other than in the exceptional circumstances provided for under the Data Protection Acts.