JOB OUTLINE:
The candidate will work with the customer and sales team to provide Condition Monitoring opportunities and quotes with the goal of generating, through the PSSR, Incremental Business for Mantrac and informative and actionable insights for the customer to improve the utilization and efficiency of their Cat fleet. They will be supported at the Group level by the Cat Connected Support team for technical issues and as a resource for generating opportunities.
MAIN DUTIES AND RESPONSIBILITIES:
Monitor, interpret and correlate data from the following sources within ManCMS; Equipment’s electronic data from Product Link, ET and VIMS
Oil & Coolant fluid analysis (SOS) reports
Customer Track Service (CTS) reports
Service history and Work in Progress (WIP)
Product Improvement Programs (PIP) and Product Service Programs (PSP) •Liaise with others in the Service team to ensure valuable sources of data feed into system e.g. Product Links, Cat Inspect inspections; especially as it relates to key customers
PERSON SPECIFICATION:
Electronic/Mechanical Engineering background preferred. Experience from field service would be beneficial.
Strong computer skills; experience of equipment diagnostic and troubleshooting.
Strong knowledge of a wide range of equipment; ability to read complex schematics and understand different equipment arrangements.
Apply via :
careers@mantrackenya.com
