Job Description
The main role for this position is to offer a full range of personal and personalized hospitality services to guests, and for facilitating the smooth execution of day-to-day tour and safari operations.
Key Responsibilities
Review Safari checklists thoroughly as soon as received from the overseas offices.
Prepare gifts for guests at least 2 weeks before arrival, taking into consideration any special requests or gift designation from the checklists.
Prepare rooming lists, luggage list and air manifest per Company formats. Inspect guests’ rooms prior to arrival using the Company’s Hotel Checklist to ensure assigned rooms are spotlessly clean, made up with fresh linens and towels.
Confirm well in advance that the best accommodation is made available for the guests taking into account room location, required bed configurations, and any specific guest needs. Meet and welcome guests upon arrival Offer assistance and demonstrate concern for guests’ wellbeing at all times.
Ensure that guest’s preferences are met and amenities provided are par excellence.
Act on all inquiries promptly, discreetly and in professional manner of the highest caliber.
Coordinate guest transfers and advise the Safari Director/Driver Guide of any changes.
Liaise with the office colleagues in all departments to ensure smooth field operations, impeccable guest services, and accurate and timely billing.
Keep professional image of the Company in the forefront at all times when interacting with guests, hotels partners and vendors
Maintain high profile and excellent reputation of the Company by following the professional code of conduct expected by the Company.
Qualifications
Degree or Diploma in Tourism Management/Hotel management or its equivalent
At least 2 years’ experience in a busy Hospitality Industry and preferably a Tour Company.
Key Competencies
Ability to multi-task and have excellent attention to detail.
Expansive Knowledge of high end properties within East Africa region.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Computer experience and the ability to use micro soft word and spreadsheet
Able to effectively communicate in English, in both written and oral forms
Strong Ability to work under pressure with minimal supervision leadership skills and good management practices
Aged 30 years and above
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