Job Description
Be the first point of contact for guests arriving at the property
Be required to provide continuing exceptional customer service to all guests throughout their stay
Provide helpful and accurate local knowledge to guests in an informative manner
Greet and welcome guests upon their arrival with a friendly and professional demeanor.
Provide information about hotel facilities, local attractions, and services to enhance guests’ stay.
Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
Maintain the cleanliness and organization of the concierge desk and surrounding areas.
Collaborate with other hotel departments to ensure seamless guest experiences.
Offer personalized services to VIP guests and ensure their specific needs are met.
Stay updated with the latest information about events, shows, and activities in the area
Uphold the hotel’s high standards of customer service and professionalism at all times.
Other duties as assigned
Qualifications
Diploma in Hospitality Management
2- 3 years’ experience in a premium hotel
Possesses strong social and interpersonal skills and ability
Manages all guests needs with zeal
Carries an eye for detail and an approachable demeanor for all guests and heartists
Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
Self-driven approach to carry out assigned responsibilities
Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
Possesses good computer knowledge
High level of integrity, enthusiasm, dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has a broad knowledge of diversity of guests
Additional Information
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a luxury property
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