Responsibilities
To provide an in-house compliance service that effectively supports business areas in their duty in compliance to ISO 9001:2015 QMS, relevant laws, regulations, statutory requirements, internal operational procedures as well as manage and control stock movement (collection books, other relevant operating tools)
Oversee business operations relating to compliance including policies, investments, and procedures.
Design and monitor control systems to deal with violations of legal rules and internal policies
Regularly assess the efficiency of control systems and recommend effective improvements
Review and evaluate company procedures and reports to identify risks or common issues
Coordinate with different department managers to review all departmental compliance policies.
Perform periodic audits on company procedures and processes and provide evidence of corrective action on identified non conformity as per ISO standards
Timely response to claims, customer response letters/claim offer approval follow up with the director & payment processing at finance
Timely escalation and response to legal demand letters arising from claims & coordination with the Regional Legal office; appear for court case representation arising from escalated claims through the legal office
Lead employee training sessions on compliance issues and promoting a high performance and continuous improvement culture that values learning and a commitment to quality
Establish and monitor key staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
Develop key staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results
Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected
Ideal candidate:
Knowledge and Qualifications
Bachelors Degree/ Diploma in Business Management from a recognized University
Professional training in ISO 9001:2015 Quality Management system and Lead/ Internal Audit training with knowledge in Customer Service
Minimum 3 years’ relevant experience in Compliance management
Working experience in use of a Quality Management System (QMS) is required
Strong knowledge of industry processes and regulations
Technical Skills
Financial Acumen
Conflict Management
Negotiation Skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
Behavioural Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
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