Job Description
As a Community Management professional, you’ll be an integral part of our developer-focused team. Your primary mission is to build strong relationships with developers, foster a vibrant developer community, and ensure their success when using our products and services. You will be a bridge between our development teams and the external developer community, advocating for their needs and helping them navigate our platforms.
If you’re dedicated and ambitious and have a solid background in software engineering we’d like to hear from you!
Responsibilities
This individual will be responsible for:
Community Engagement:
Act as a friendly and knowledgeable point of contact for developers, responding to their questions, concerns, and feedback through various communication channels, including forums, social media, and email.
Technical Support:
Provide technical assistance to developers by understanding their issues and collaborating with internal teams to resolve problems. Offer guidance, code samples, and solutions to help developers make the most of our APIs and tools.
Content Creation:
Produce and curate developer-focused content, such as blog posts, tutorials, documentation, and video guides, to help developers learn and succeed with our products and services.
Advocacy and Feedback:
Represent the voice of the developer community within the company, advocating for their needs, and providing valuable feedback to improve our offerings.
Events and Outreach:
Organize and participate in developer events, webinars, hackathons, and conferences to promote our products and services, and engage with developers in person or virtually.
Monitoring and Reporting:
Keep a pulse on developer sentiment and trends, track key performance metrics, and create reports to inform decision-making within the company.
Software Development:
Ongoing maintenance of the developer relations website and content management system
Skills
The ideal candidate for this position should have the following:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong passion for technology and a desire to work with and support developers.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
Knowledge of NextJs and experience with headless Content Management systems
Strong knowledge of REST and GraphQL APIs
Ability to work collaboratively with cross-functional teams.
Self-motivated, organized, and able to manage multiple tasks simultaneously.
Previous experience in customer support, technical writing, or community management is a plus but not required.
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