Community Manager Sales Operations Officer

Duties and Responsibilities

 Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.
 Liaise with in-country commercial, distribution, and marketing teams to meet and exceed customer expectations.
 Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.
 Generate content from the digital marketing strategy, and provide weekly reports on feedback, outstanding queries and support provided.
 Organize and participate in events to build community and boost brand awareness.
 Coordinate with Digital Marketing and Customer Care team meetings to ensure brand consistency and work.
 Liaise with multifunctional departments to stay updated on product and features development.
 Build relationships with existing customers, potential customers, and industry professionals.
 Suggest and implement new features to develop brand awareness, like promotions and competitions.
 Stay up to date with current technologies and trends in social media, design tools and applications.

Skills and Experience

 Bsc Marketing or relevant
 Google for Africa Skills.
 Excellent Communication skills- verbal, written, and analytical.
 Any social media management tool e.g. Hootsuite, Sprout Social, Agorapulse
 Working knowledge of CRM –Zendesk or Freshdesk
 Proven work experience as a community manager and or digital customer care
 Experience launching community initiatives (e.g. building an online forum, creating an event series and writing an email newsletter)
 Ability to identify and track relevant community metrics.
 Excellent written, and verbal communication skills, analytical skills, and multitasking
 Hands-on experience with social media and customer care management for brands
 Ability to interpret online customer engagement metrics.
 Knowledge of online marketing and marketing channels
 BSc degree in Marketing or a relevant field
 MUST have a high EQ.
 Ability to prioritize and escalate matrix.
 Excellent people skills to be able to deal with customers.
 Able to close the feedback loop and work independently with once-a-week check-ins.

go to method of application »

Use the link(s) below to apply on company website.  Qualified Female Candidates encouraged to Apply

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