Key Purpose Statement
The Communications Manager will be mandated with :
Executing the External communication deliverables in the CCBA reputation strategy, which includes developing a media plan to profile CCBA’s thought leadership, generating positive media coverage and advocacy for the business.
Executing the Internal communication deliverables by owning and leading employee communication across the business and building relationships with key internal customers.
Key Duties & Responsibilities
Act as an expert and internal consultant on both internal and external communication practices and trends by
Continuously researching and learning about the current thinking on internal and external communication
Introducing new communication practices, ideas and trends into the enterprise in line with the Group’s communication strategy.
Acting as an internal consultant on aspects of corporate communication and reputation management
Formulating and socialising plans and approaches that outlines the vision and solutions to improve communication throughout CCBA – KE.
Formulating budgets and managing and monitoring budgets assigned to internal and external communication projects
Create an enabling environment for the continuous management and improvement of communication in CCBA-KE by:
Executing the relevant internal and external communication frameworks for CCBA – KE.
Develop relevant stakeholder maps with internal business partners.
Develop key internal and external messages based on corporate narrative and support change management to drive culture.
Manage strategy, content and execution of major announcements, launches and events (both internal and external).
Developing and distributing handbooks, job-aids, and work procedures
Collaborate with and guide relevant agencies to ensure delivery of key outputs.
Create briefing documents for all external facing engagement
Execute communication channel strategy by:
Operationalise integrated, omni-channel communication plans.
Ensure monthly reporting on media monitoring targets and metrics and design remedial interventions where required
Plans and implements effective communication methods.
With the Group’s Communication Leads, develop a communication content plan based on channel interplay.
Develop and implement relevant and credible content which is contextualised per audience.
Ensure the implementation and deployment of communication practices and initiatives by:
Partnering with function leads to draft, edit and distribute company-wide communication
Clearly defining the required timing, audience and distribution methods of all internal communication is appropriate.
Using influencing skills to standardise communication solutions
Measure and track the impact of internal and external communication targets and metrics by:
Using and applying international, local and industry best practices that apply to internal and external communication in alignment with the Group office to determine reasonable metrics and targets.
Socialising, debating, and agreeing the target metrics for communication in CCBA -KE
Track and measure the outcomes and effectiveness relevant to different communication channels and campaigns.
Gather employee feedback and leverage data to drive continuous improvement of internal communication efforts.
Establish relationships with and engage relevant stakeholders by:
Identifying relevant media role players, platforms, PR agencies, media monitoring agencies, representatives of media publications, journalists, editors and other relevant role players
Contributing and collaborating when assigned to project teams and engaging with fellow project team members.
Become deeply embedded in the business and gain understanding of the business strategy.
Engage regularly with key stakeholders on internal communication issues.
Build relationships and networks across the organisation
Partner with key stakeholders to ensure message consistency in functions such as HR and Supply Chain.
Engaging in Communication workshops and meetings to share approaches, plans and roadmaps.
Meeting regularly with the Communication team members and his/her manager to report progress, raise issues and brainstorm solutions.
Act as a responsible corporate citizen and member of the PACS team by:
Attending team meetings and workshops and contributing ideas and comments.
Preparing and delivering updates and reports as required by executive management and the business.
Performing required administrative requirements such as reports, time sheets, leave requests, performance progress feedback and general requests
Skills, Experience & Education
Qualifications
Minimum requirement: Degree in communication, journalism, public relations or related field.
Experience
5 to 8 years experience in a corporate communication or agency environment with exposure to employee communications, publications, intranet, digital media, digital platforms and related areas.
Membership to a professional body.
Apply via :
ccba.erecruit.co
