Ref: HR/ HCSR/PKF 02
Reporting to the Managing Director, the Head of Commercial Services and Strategy ensures prudent management of commercial function and continuous improvement of customer service delivery and monitoring and reporting on implementation of the strategic plan. The position supervises Debt Control, billing, meter reading, customer services and marketing/ business development functions.
Responsibilities
Ensure that all the data with regards to monthly meter readings and payments is entered and verified
Ensuring timely billings of all services provided to customers
Maintaining accurate records
Preparing accurate reports as required
Liaising with other sections in provision of quality service to customers
Attending promptly to complaints from customers
Processing new customer accounts, Updating the customers register/accounts
Develop and oversee implementation of the business development strategy for the company
Oversee performance management in the department
Identify training needs for the divisional staff
Develop division budget and work plan
Mentor and coach division staff
Prepare and submit monthly, quarterly and annual reports for the department
Prepare Board management papers for approval
Identify procurement needs of the division
Participate in strategic planning and implementation.
Responsible for physical assets assigned by the company
Makes strategic, operational and financial decisions for the department
Plans the work of subordinates
Assigns work to subordinates
Monitors subordinates work performance
Appraises/evaluates subordinates’ performance
Work closely with other division /sections in all areas.
Qualifications
Bachelor’s degree in Finance, Accounting, or any other Business-Related Field from a recognized institution
Master’s Degree in Finance, Economics, Strategic Management, or any other Business-Related Field
CPA (K), ACCA or relevant professional qualification.
Member of professional body in good standing
At least 7 years’ experience with a minimum of 5 years in a managerial or supervisory position.
Meet the requirements of Chapter six of the Kenyan Constitution on Leadership and Integrity
IT proficiency
Strategic leadership skills
Excellent proficiency in Managerial Skills
Excellent analytical, problem solving and decision making skills
Excellent communication and presentation skills
Ability to lead multi skilled Team
Knowledge of accounting/finance system
Communication skills
Leadership skills
Excellent interpersonal skills
High Integrity
Proven intellectual leadership in managing people, operations and financial resources;
Proven ability to think strategically and design long term plans;
Ability to drive change
