Commercial Officer I (2 Positions)

Reference Number: HR/002/12/2024
Key Responsibilities

Develop and implement service delivery, revenue generation, and collection strategies.
Manage the customer service function and promote a customer-centric culture throughout the organization.
Establish and maintain positive customer management systems that ensure timely and high-quality client services.
Disseminate company policies and procedures to customers.
Maintain a comprehensive and up-to-date customer database to support the Company’s revenue objectives.
Ensure accurate and timely meter reading, billing, and subsequent collection.

Minimum Qualifications and Experience

Education:

A Bachelor’s Degree in a Business-related field (Commerce, Accounting, etc.) or CPA(K).
Postgraduate qualification in Customer Service or a related field is an added advantage.

Experience:

At least 5 years of experience, with a minimum of 3 years in a supervisory role in customer service.
Experience in the water service sector will be an added advantage.
Proven experience in developing and implementing customer management systems and processes.

Skills:

Advanced proficiency in computer applications

Interested candidates should submit their applications to:The Managing Director
Gusii Water & Sanitation Company
P.O. Box 3880 – 40200
KISIIApplication Requirements:Submission Method:Deadline:Applications must be received by close of business on Friday, 10th January 2025.Note:

Apply via :

recruit@gwasco.co.ke