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The duties and responsibilities entail:
Processing new customer accounts, updating the customers register/ accounts.
Oversee performance management of staff in the department.
Prepare and submit monthly, quarterly reports and annual reports for the department.
Prepare Board management papers for approval.
Ensure that all data with regards to monthly meter readings and payments is entered and verified.
Liaising with other sections in provision of quality services to customers.
Attending promptly to complaints from customers.
Develop departmental policies, budget and workplan.
Identify training needs for the department
Mentor and coach departmental staff.
Identify procurement needs of the department.
Participate in strategic planning and implementation processes.
Responsible for physical assets assigned to the department
Makes strategic, operational and functional decisions for the department.
Ensure timely, complete and accurate meter reading and billing of all services and subsequent revenue collection.
Performing related work as may be directed by the Managing Director.
Qualifications
Bachelor’s degree in Social Science, Masters’ Degree in Business Management will be added advantage.
Ten (10) years’ experience with at least three (3) years at senior management.
Prior experience in managing a functional level in a large organization in a busy environment.
go to method of application »
Submit your application via Email to recruit@gwasco.co.ke. Subject “Application for the post of …Ref No.….” to reach the Managing Director latest on or before 28th April, 2023.
Any application/s sent through post or hand delivered will not be accepted / considered.NB: Only short-listed applicants will be contacted
Apply via :
recruit@gwasco.co.ke
