Job description
Reporting to the Chief Executive Officer, the Commercial Lead is responsible for the general management of the service from a customer and employee perspective and is accountable for the IPSL business proposition with partners including (banks, non-banking finacial institutions, third party payment processors and other potential clients).
Accountabilities:
Deliver by recruiting and retaining a highly driven and influencing team of account managers who consistently deliver on targets, as are defined in the business plan;
Lead his/her team to provide expert support to the Account Management and Business Development teams in articulating product value propositions and the solutions to deliver this to C level representatives in new and existing customers;
Provide expert level consulting to key customers across all segments (including white label partnerships with acquirers and merchant integrators) to identify new business opportunities through a detailed understanding of the customer’s business objectives and technology infrastructure;
Provide expert input into the business strategy and build and own the go-to-market plans for existing and new products;
Leads in the provision of market intelligence for product design, development and implementation efforts;
Bring the voice of the market into the company and help identify product innovation opportunities to ensure customer needs are met and roadmap development is aligned to market requirements;
Lead his/her team, in the preparation of new product requirement documentation and provide expert input to the development of payment solutions that encompass the voice of the customer;
Ensure high IPSL product awareness in the market by ensuring our products are “always on” in bank and customer marketing calendars.
Work with marketing agencies and staff to guide their messaging and aligned to go-to-market and product strategy.
Nurture critical relationships across the organisation to ensure strong team cohesion and the alignment with the overall mandate of IPSL.
Be responsible for all employees working in his/her team; monitors overall employee performance against objectives and pursues corrective measures with the appropriate management as required;
Ensures appropriate deployment of company policies, procedures and processes within his distributed team; and
Exercises sound financial management; implement and monitor internal controls in the business operations.
Qualifications, Experience, Knowledge and Skills
A degree holder with over 10 years sales experience of which 3 years must be in sales leadership;
Able to pivot easily between macro to micro issues;
Able to execute against multiple initiatives and excel in a fast-paced environment with evolving priorities;
Decisive and results driven, with high energy levels and initiative;
Be a creative leader skilled in ideation through to commercialization;
Working knowledge of product management methodologies and strong technically as the you will be required to communicate with product managers, technical architects, business analysists and engineers to deliver new solutions;
Be a seasoned collaborator, good listener, and able to navigate a matrixed organization; be able to navigate ambiguity with ease;
A conceptual thinker with the vision to see issues strategically; have critical thinking skills, be intellectually curious and have significant cognitive capability;
Be well-informed of emerging trends and market disruptors that will impact the business; be innovation-oriented and capable of generating new ideas to explore and be viewed as a visionary and able to clearly communicate the future for the business;
Demonstrate courage to challenge the status quo; be decisive yet inclusive; be consistently viewed as respectful and collaborative; and comfortable sharing credit with others;
Some payments industry experience with a detailed understanding of credit/debit payment processing and associated merchant payment technologies will be an added advantage;
Have outstanding resiliency; work well under pressure and learn from both successes and failures; and act as a stabilizing force in times of adversity; and
Excellent written and verbal communication skills combined with the maturity and cultural sensitivity to achieve credibility at all levels (internally / externally)
