About the role
ImaliPay is looking for a bold and conscientious Collections Officer based in Kenya. You will be contacting defaulters on loans and working with them to develop plans to pay those debts back, and identifying ways to improve our collections services. You would also be a team player.
Duties and Responsibilities
Appraising credit customers applications..
Reconciling payment and managing multiple repaying channels
Liaising with customers as well as internal personnel on account balance management.
Day to day running of credit collections and recovery
Managing delinquent loans and defaulters
Ensuring credit and collection policies and procedures are followed.
Maintain up-to-date documentation of all client’s interactions
Maintain accurate and up-to-date knowledge of product and service changes
Campaign idea generation and management
Deliver superior customer services, foster strong rapport, retention and satisfaction.
Prepare comprehensive reports on collections and make recommendations to supervisor,
Requirements
Degree in a business related discipline.
2 – 4 years of relevant work experience as an accounts receivable, and/ or a credit control environment preferably a fintech or bank.
Experience in startups or start up development activities is a plus.
Experience in E-commerce and Fintech is a plus.
Skills & Knowledge
Exhibit in-depth knowledge of credit control and analysis
Adept in client relations and providing exceptional customer service
Excellent and engaging communication (oral and written) & interpersonal skills.
Excellent Persuasive skills
Excellent time-management skills
Good listening skills
Excellent organization and multi-tasking skills
Ability to build and maintain highly effective working relationships with a range of people (both internally and externally).
Enthusiastic, diplomatic and an overall passion for excellence.
Analytical acumen, team player, paired with agile mindset and can-do attitude.
Report writing
Other Requirement
Must reside in and be eligible to work in Kenya without any visa assistance from the Company.
Apply via: careers@imalipay.com Subject the position advertised.Applications will be reviewed on a rolling basis with a final deadline of April 13th, 2022Imalipay is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.
Apply via :
careers@imalipay.com
