Responsibilities
Effectively handle clients calls, queries and emails
Identify and communicate ways of enhancing customers experience
Clients complaints management
Keep all relevant clients records and contact details
Assist in the preparation for external and internal client related meetings
Help administer the company’s databases with a focus on CRM (Customer Relationship Management)
Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
Track pending clients’ paperwork; updating pending items to ensure all the necessary KYC documents are properly filed
Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
Client profiling, segmentation and client database analytics
Follow up on signing of Letter of offers, and sale agreements for our real estate clients
Any other duties as may be assigned from time to time
Requirements
A Bachelor’s degree (second class honors – upper division) with a minimum of B+ in KCSE or equivalent
Excellent analytical skills
Ability to handle multiple tasks simultaneously with attention to details and follow-through
Ability to carry out assigned projects to completion with minimal directions
Effective communication skills
Ability to synthesize information from multiple sources and distill the most important takeaways to guide next steps
Strong IT skills will be an added advantage
Learning Opportunities
The interns will gain skils in
Leadership
Economic Analysis
Market Reseach
Client Retention Strategies
Financial Modeling
Sales and Marketing
Automation
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