To oversee and lead the Client Services and Strategy teams which manage and grow our existing client accounts by devising client strategy, developing client relationships and delivering client objectives.
Reporting to the Managing Director
Job Responsibilities
To oversee and lead the Client Services and Strategy teams as they manage and grow existing client accounts
To create and develop commercial opportunities with existing clients maximizing account and revenue growth
To build a pipeline of future work and ensure that the company’s existing client revenue target is achieved
To input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives
To obtain client feedback and drive increases in client satisfaction and engagement
To negotiate beneficial and competitive rate cards and contracts with client procurement teams
To manage tracking and reporting of performance to ensure team accountability and quality of service
To drive client service excellence and a culture of delighting clients
To ensure that your teams are continually developing their digital and marketing expertise
To develop highly effective teams that attract the best account people in the industry
To attract, develop and retain talent building a track record of developing leaders
To actively input into the development of our corporate strategy based on an understanding of the digital market and client service management
To promote the company’s purpose and vision and ownership of its values and strategic objectives
To contribute to the development of a culture that enjoys the challenge of meeting stretching financial and performance targets
To be responsible for self-development and to participate in the company performance development process
To carry out all duties in accordance with company policies and standards
Qualifications
Educated to degree level or equivalent in a related field of study
Significant experience in a senior management or executive level position
Strong marketing thinking and understanding of the communication disciplines
Exemplary client service skills with the ability to maintain and extend client relationships
Excellent time management, numeracy skills and attention to detail
Well-developed inter-personal skills and experience in interacting with senior stakeholders
Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others
Proven leadership experience managing teams and coaching and mentoring individuals
Excellent understanding and experience of the digital industry
Previous experience and involvement in growing agencies
Expertise in rate card and contract negotiation procedures
Knowledge of e-commerce, web technology and online marketing concepts
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