Job Responsibilities
Building and maintaining relationships with clients and key personnel within customer companies.
Provide regular updates to clients on the progress of customer service projects.
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
Encourage revenue growth by inspiring clients to purchase accessories and additional services.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Become the reliable point of contact for each customer that is required to establish a strong business relation.
Attending meetings with clients to build relationships with existing accounts.
Working closely with Account Managers and Sales Consultants.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring account managers are aware of changes within clients.
Qualifications
Degree in relationship management, Public relations or any business related course.
At least 3 years’ experience in the field.
Demonstrate ability to meet deadlines.
Customer Service Skills
Communication skills both written and oral
Leave a Reply