Purpose
The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.
Primary Responsibilities
Timely & accurate execution withdrawal & fund switch requests
Confirming client account balances and banking details
Make call backs to verify client’s debit instructions
Debiting clients’ accounts and process payments end-to end
Responding to any queries/complaints on withdrawals
Preparation of letters to clients’ banks to facilitate payments
Carrying out due diligence on the documents received to change bank account details
Accurately process requests to change bank account details
Preparation of monthly interest disbursements and standing order payments
Ensuring adherence to payment operating policies, procedures and risk management guidelines.
PERSON SPECIFICATION
Academic Qualification
A minimum of Bachelors’ Degree in Business or in a related field.
Professional Qualification
Progress towards relevant professional field (Added advantage)
Experience
Up to one (1) years’ relevant experience.
Skills and Competencies
Excellent customer service skills Strong interpersonal skills.
Excellent written and oral communication abilities.
Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
Willingness to adapt to changing business needs.
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