Client Relations Manager Senior Customer Success Manager/Director with Marketing Experience

The role
We are looking for a seasoned/experienced Client Relationships Manager to own key client accounts, engage clients, and build long-term relationships. This is a strategic role with lots of growth potential in the company as it is intricately involved with key client relationships, Sales, Growth, Product development, and Customer Success.

Build and nurture positive long-term relationships with prospective customers
Work closely with key clients to understand needs, promote value, and develop products or services
Promote value through customer feedback and experience
Create plans to address clients’ business needs
Schedule regular meetings and points of engagement with customers
Set sales and revenue targets and work diligently to meet them; help sales team up-sell or cross-sell services and products; assisting with generating new business; identifying opportunities for greater profits
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs through products, services or engagement

Requirements

Must have significant and notable (min of 6 years at large corporate or growth company) experience leading accounts, building client relationships, driving revenues and retention, and leading projects and teams within a Customer Support, Member Success, Customer Engagement, Sales, Account Ownership or Account Management, or other relevant role.
Proven experience as a Client Relations Manager, Account Manager, Account Owner, Account Director, or Relationships Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
BSc/BA in Business Administration, Marketing or a related field
Experience tracking relevant KPIs (e.g. customer satisfaction)
Technical skills required, familiarity with CRMs (e.g., Salesforce, Pipedrive, etc.), data tools, and ability to learn tech/software quickly
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Strong business minded professional that understands the importance of profitability while focusing on building large life-time values with customers
Ability to work well with a team

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