Responsibilities:
Provide professional advice to clients about the company’s services, ensuring that clients are fully informed about the company’s value propositions.
Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.
Keep track of repeat clients, actively listen to any issues or concerns they may have had during their previous move, and address them promptly to maintain positive relationships with clients.
Promptly respond to enquiries from all channels including emails, phones and all social media outlets.
Follow up on Move Consultants to ensure that quotations have been sent on time and that all clients are satisfied with the service.
Ensure that all RFQs are delivered on time.
Record all complaints received/report, inform the Operations Manager about them and document their resolutions�
Onboard new corporate clients and schedule presentation meetings to showcase our moving services.
Attend to walk-in clients promptly, respond to their needs and advise them of the company services accordingly
Monitor all company social media platforms to ensure that clients are updated of all company services and liaise with the company’s digital commui8nication’s team based on observations in the platforms
Suggest amendments/changes to the Inquiries SOP and make the necessary updates in liaison with the management
Recommend changes and improvements to the Mobility System and report problems when they occur.
Conduct research on best international practices pertaining to client service and the moving industry and make suggestions for improvement.
Assess and recommend various ways to appreciate clients from time to time in order to improve client experience
Maintain and manage corporate clients
Prepare and submit weekly and monthly role-based reports
Perform any other duties as may be assigned to you by management
Requirements
A degree or diploma in a business-related field from a recognized institution
A minimum of two (2) years’ working experience in customer service field
Excellent customer service skills
Ability to proactively anticipate client needs and advise them accordingly
Confidentiality and ability to maintain client information private
Excellent communication skills; written and verbal
Understanding of social media management and platforms
Ability to work under minimum supervision and/or self-supervise
Good in multi-tasking
Strict time keeper and an early riser.
Apply via :
www.crystalrecruitment.co.ke
