The Client Data Management function (CDM) is a critical, centralized operation that supports the entire field farmer facing regular operations. The CDM function ensures that all client data is accurately maintained and then executes across all districts the data management activities in support of field operations throughout the year.
In addition, the CDM function provides all major programmatic data analysis for distribution to key stakeholders. One Acre Fund currently has over 200,000 clients’ worth of data to maintain, expecting to grow to 500,000 by 2020.
Responsibilities for the Client Data Management Job
Primary Duties of the CDM People Associate (70%)
Execute and record client stitching during enrollment
On monthly basis liaise with the HR and Field Ops to maintain accurate pods in the roster
Execute on incentive calculation. Coordinate with CE, Orders and Field Ops to ensure timely calculation of incentive
Liaise with the Local government department in updating and maintenance of government data in roster
Liaise with the CDM manager and Field Ops to extract site merging / splitting data and execute the same flawlessly
Liaise with the CDM manager and Field Ops in executing on the frequent group leader updates or assignments in the roster.
Other duties (30%)
Support CDM in Zendesk case resolution during peak times (Zendesk flex #1)
Any other duties as assigned by the Client data management manager.
Career Growth and Development
One Acre Fund invests in building its staff in skills and leadership.
We provide constant, actionable feedback delivered through weekly mentorship and through regular career reviews.
We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about.
Qualifications for the Client Data Management Job
We are seeking exceptional individuals with a background in finance, operations or a related field, and a demonstrated long-term passion for sustainable agricultural development in sub-Saharan Africa.
We are looking for extraordinary candidates that are proactive; please only apply if you fit these criteria:
Strong excel and organizational skills
Demonstrated Computer skills in email, internet usage, Microsoft Office
Excellent Mathematics and financial reconciliation skills
Clear Communicator
Proactive Problem solver
Integrity and a Positive Attitude
Demonstrates High quality work with a strong attention to detail
A willingness to Commit to living in Western Kenya for a long term position
Language: Fluent in English
Passionate about Serving smallholder farmers
Relevant work experiences. Examples include: demanding professional work experience in business, bank or
NGO, or a successful entrepreneurial experience.
Top-performing undergraduate degree in finance, accounting, or other relevant fields from a recognized
University (please include grades and test scores on your resume
Proven ability to set and meet targets on the job
