Job description
Job Purpose
Assist in processing and payment of individual life claims and benefits.
Key Responsibilities
Registration of all new claims promptly and acknowledging receipt of the same
Assembling and analyzing of claims to establish liability
Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
Record all claims transactions
Prepare claims registers for claims meetings and update the various claims reports
Capture and maintain accurate data to ensure data integrity
Perform any other duties as may be assigned from time to time
Delegated Authority: As per the approved Delegated Authority Matrix
Knowledge, Experience And Qualifications Required
Bachelors’ degree in Commerce, Insurance option
At least one year experience in claims processing
Technical/ Functional competencies
Knowledge of insurance concepts
Knowledge of general insurance claims processes and procedures
Knowledge of insurance regulatory requirements
