PURPOSE:
Responsible for effectively handling claims and settling them within stipulated timelines.
PRIMARY RESPONSIBILITIES:
Register and analyse intimated claims and advise client on supporting claims documents;
Appoint service providers where applicable;
Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
Process fully documented claims and referring any suspicious claims to the supervisor;
Initiate third party recoveries (written demand letters);
Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
Process all service providers invoices and payment within the set standards;
Issue discharge vouchers for all fully documented claims;
Attend to customer queries and complaints promptly and professionally;
Follow up on claims payments
Academic and Professional Requirements
Education
Bachelor’s Degree in a relevant field,
Computer literate in MS Office and other office applications
Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage.
Experience Required:
Relevant experience 1
Apply via :
cic.co.ke
