Location: Kisumu
Duties and Responsibilities
General Customer Acquisition
Have full ownership of the business development vertical in Kisumu
Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.
Own and lead overarching customer acquisition strategy
Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities
Help develop and improve products and services by researching industry competitors, publications, and announcements
Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.
Spearhead B2C marketing strategies and coordinate actions to influence the market
Manage Partnership Proposals and maintain the timelines for the proposal drafting process
Communicate new product developments to clients and prospective clients
Business Clients
Strategise and lead all business client acquisition activities.
Take full ownership and responsibility of finding, negotiating, and closing business deals In Kisumu
Develop strategy for acquiring traditional business clients in Kisumu
Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases
Follow up on all business leads which come into the company and set up meetings
Oversee and carry out all business client acquisition activities
Plan and prepare business presentations and proposals
Partner (Rider & Driver) Recruitment
Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers
Sourcing, recruiting, on-boarding and training of partners on to the platform.
Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Mombasa
Maintain on-boarding pipeline and database of all riders/drivers and contracts
Gathering key rider documentation and requirements in line with the organisation’s signup policies
Following up on inquiries and referrals from riders/drivers
Operations and Dispatch Management
Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
Continual training and support for existing riders on the company’s platform
Monitoring standards and customer service levels, ensuring partners represent the brand well.
Monitoring partner metrics including daily and monthly targets set by management.
Identifying key partner issues and offering creative and effective solutions in a timely manner.
Branch management and expansion.
Any other duty that may be assigned by CEO or senior management
KPI reporting and line management
Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
Performance evaluation and management of Kisumu Business Development and Operations colleagues
Daily monitoring and recording of targets set by management.
Investor reporting on all Kisumu initiatives, metrics, and costs
Management of city team: Operations, Sales, Marketing
Minimum Requirements
Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred
Advance knowledge in Google Suite and preparing presentations
Financial modelling
Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
7+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.
Cross-functional team management and successful KPI performance viewed favourably.
Outstanding communication skills, oral and written, technical and non-
Excellent team player with strong leadership capability.
Clear knowledge of Kisumu and its environment
Must be comfortable in fast-paced, deadline-driven environment
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