The position is responsible for leading and growing Citi’s Institutional Clients Group (ICG) business in Kenya covering Corporate and Investment Banking (CIB) which provides comprehensive relationship coverage, Markets and Securities Services (MSS) business, Treasury and Trade Solutions (TTS) business which provides integrated cash management and trade finance and Capital Markets Origination (CMO) business focused on the capital-raising needs of our institutional clients. Citi’s target market comprises multinational companies, large local corporations, Government and related entities, Financial Institutions (FI), and Not for Profit Business (NPI).
The CCO is also accountable for franchise governance including all regulatory and government relationships, Compliance and AML, Human Resources, Community Affairs, Crisis Management, Business performance oversight, and chairs the various governance committees.
The Kenyan market has significant growth opportunities and may require large scale investments to capture them. This presents a unique set of leadership challenges for the successful CCO. In addition to strong leadership and technical skills, the CCO will need to have the aspiration, capability and confidence to grow the business whilst maintaining the efficiency and returns of the business. They will need to identify growth opportunities and align both country / product management in the evaluation and potential execution of each initiative. A proactive Ambassador for Citi, they will need a diverse background of experience and proven track-record of delivering results and growth. A strong customer orientation is important in order to ensure that Citi Kenya is positioned to “be the best for the client”.
While this is a CCO Kenya role, over time it has the potential to be expanded to East Africa Cluster/business head, depending on the potential and performance of the selected individual and/or business requirements.
Responsibilities
This role will be responsible for directly meeting the business revenues of US$ 89 mil and managing a direct expense base of $ 33 mil. The successful incumbent will also manage the optimal utilization of approved headcount to meet revenue goals and also for the recruitment, appraisal, training, development, motivation and goal setting of all staff and devising and effecting a succession plan. The CCO will also liaise with various regional and global product partners.
Key responsibilities include;
Leading the business:
Collaborates with product and functional partners to design, influence and lead country business strategy – having accountability for the end result at country level
Communicates a clear vision of the business strategy and engages employees in support of the strategy
Leads the country scorecard and financial reporting
Generates new value propositions where appropriate
Strategically manages all available resources and links operations to profitabilityEmploys optimization strategies where required
Leads acquisitions/investments/divestments as appropriate
Coaches the leadership team to build high performing teams
Influences talent, performance and mobility decisions in the best interests of the Country and Citi as a whole
Actively raises Citi’s profile with external stakeholders including clients, regulators, government, community, media and alumni
Maps and monitors the local business relative to its competitors
Supports government advocacy efforts aimed at enhancing the business operating environment
Leads country-wide products and functions
Chairs the Country Coordinating Committee (CCC) which includes representatives of each of the products and functions within the country
Chairs the Country Asset and Liability Committee (ALCO)
Protecting the Franchise
Acts as the lead contact with regulators and government officials for all products and functions
Ensures compliance with all laws, regulations, and corporate policies, including ethics and business practices
Makes strategic recommendations in order to optimize capital, leveraging an in-depth understanding of current and prospective local regulatory frameworks
Ensures there are procedures so that all staff within the country are able to escalate issues to the CCO, as well as to their immediate supervisors
Ensures that issues are escalated, as appropriate, to the Regional CEOs and the President of International Franchise Management
Identifies, assesses, mitigates, communicates and anticipates all types of risks (e.g. industry, portfolio, diversification, sovereign, commercial, currency, etc.)
Assesses overall country risk and interacts with the Country Risk Committee
Monitors sovereign and liquidity limits
Manages the organization and corporate governance of country-based legal entities and their regulatory reporting
Develops and implements Audit and Risk Review programs
Develops and implements Regulatory Exam programs
Leadership Standards
Drives Client Value
Leverages current expertise in Citi’s client industries and emerging global trends
Provides critical advice to key clients and contributes to client’s strategic planning
Provides resources for testing new approaches that could add value in the marketplace
Seeks out global partnerships and applies an understanding of geographies and markets to make decisions
Delivers Results
Creates a culture of accountability by setting bold, aspiration goals for the organization
Aligns area’s key initiatives with the strategic direction of other Citi businesses/functions
Makes resource deployment decisions that maximize long-term profitability
Integrates information from various businesses and functions to ensure key initiatives are aligned and making significant progress
Works as a Partner
Establishes ongoing relationships with a global network of key stakeholders
Sponsors new initiatives that bring diverse teams together to create added value for Citi and its clients
Relates to diverse populations in an accepting and respectful manner
Acts with a “One Citi” mindset and shares resources that could benefit other areas, even when detrimental to own interests
Leads Change
Builds a culture that is agile and capable of quickly responding to changes in the environment
Leads the organization confidently to address new challenges despite push-back or resistance
Leads the creation and implementation of processes and systems to effectively move wide-scale changes forward
Inspires followers by creating a compelling vision of what is possible
Acts as an Owner
Makes tough decisions in the best interest of Citi and takes an unwavering stance in support of the Core Principles
Optimizes key financial metrics to improve performance over time
Ensures that proposed solutions include contingency plans to mitigate risk
Anticipates potential crises and acts resolutely to address the situation before it occurs
Takes ownership to resolve difficult issues, even when not clearly within own area of responsibility
Builds Great Teams
Identifies internal talent and fills key positions building deep bench strength; develops and teaches new leaders at all levelsProvides dynamic, real-time feedback and helps translate it into development plans
Recognizes, celebrates and provides visibility to team successes with the organization
Hires people who excel in the areas from which he/she can learn
Models self-development and understands own strengths and development needs
Sets Strategic Direction
Integrates external market trends with an in-depth understanding of Citi’s global business strengths and weaknesses
Creates and communicates a clear vision for how Citi will provide future value in the marketplace and “be the best for the client”
Translates broad strategies into specific business plans that are understood by all and can be effectively executed
Makes prudent yet expedient adjustments to strategy based on macroeconomic changes
Qualifications
Technical Competencies
Controls
Promotes and embodies a culture of a strong control environment.
Articulates an in-depth understanding of local economic and market drivers
Costs
Demonstrates ability to generate, evaluate and execute optimisation strategies
Demonstrates a drive for common processes, infrastructure and technology
Makes strategic decisions to “build vs. buy”
Clients
Demonstrates sound knowledge of Citi’s core product range
Identifies cross-sell / multi-product solutions that optimize client experience and meet Citi’s RORC targets
Inspires and informs through all communications, written, verbal or virtual
Leverages social media and digital solutions as appropriate
Generates new customer value propositions by identifying unmet customer needs
Familiar with innovation strategies
Capital
Demonstrates understanding of all relevant financial statements and accounting rules alongside return and profitability measures. Demonstrates focus on capital allocation.
Proactively anticipates issues and opportunities with firm wide impact and escalates as needed
Understands and can explain the Basel III pricing and return implications to clients and product partners
Makes sound decisions considering the risk-reward trade off and performance objectives
Manages all types of risk (e.g. industry, portfolio, diversification, sovereign, commercial, currency, etc.)
Demonstrates commitment to Citi’s credit and risk processes through day-to-day activities, sharing information related to regulatory changes and advocating process/policy improvements,
Is fully conversant in all aspects of policies and procedures related to the business
Culture
Effectively manages large and / or complex teams with both direct and matrix reports
Exemplary performance against people management goals, namely:
Ensures measurable goals are in place for all direct reports by the end of the first quarter
Conducts thorough mid-year and year-end performance assessments
Conducts development and career planning conversations and ensures development plans are in place
Retains high performing employees and takes action on under-performers
Develops diverse candidate slates for all open positions
Is able to articulate the organisational culture and adapt it to the local context
Holds self and others accountable to working in a manner that is team oriented and inclusive
