The Child Protection & Participation (CP&P) Knowledge Management & Communications Specialist/Advisor is responsible for designing and implementing knowledge management processes, systems and activities for the CP&P global sector, ensuring that strategic CP&P knowledge assets are documented, accessed and used to improve World Vision’s ability to protect the most vulnerable children from violence. Additionally, s/he is responsible for creating and implementing a communications plan to convey the impact of World Vision’s CP&P programming internally to staff and externally to key stakeholders.
In order to achieve this, the CP&P KM & Communications Specialist/Advisor will provide expert advice and stewardship to the CP&P Communities of Practice, leading the implementation of strategic KM objectives to ensure institutional knowledge and best practices within the sector are leveraged for impact. S/he will manage content development for the sector’s internal intranet website, the monthly CP&P Newsletter for internal practitioners, and for the sector’s external-facing website. S/he will develop tailored communication to promote the work of the CP&P sector to internal and external audiences.
Overall, this role seeks to establish a vibrant learning culture where data is systematically transformed into information and then into knowledge that leads to change – an environment where innovations and CP&P best practices are encouraged, documented and shared across the Partnership and externally.
Set Strategic Plans for KM and Communications
Update, refine, and implement the sector KM work plan to support overall sector business objectives
Collaborate with team members to develop targeted communication plans to promote CP&P external events, research, best practices, and team publications.
Create a knowledge-sharing culture to achieve CP&P business goals
Promotes a vibrant CP&P Community of Practice that meets on a regular basis and works together effectively across teams and offices to further global CP&P priorities.
Manages and nurtures the sector CoPs to create a conducive environment where knowledge is built, leveraged, retained, and shared to improve CP&P programming
Spearhead dynamic learning experiences, processes, and activities to enable CoP members to collaborate, problem solve, and share solutions to common CP&P programming issues.
Facilitates an appropriate flow of CP&P knowledge and learning between field office and global teams
Knowledge Curation, Communication, and Data Management
Manage external CP&P team webpages, ensuring up-to-date information that reflects the impact of CP&P programming
Curate, write, and edit sector newsletters and internal Partnership news articles
Oversee, create, and maintain content for sector intranet webpages (Sharepoint platform) to provide access to programme and project tools and best practice guidance
Develop system and process for tracking CP&P programming across 60+ Field Offices
Knowledge, Skills and Abilities
Required Professional Experience:
At least 5 years experiences in organisational communications, storytelling, community of practice management, or knowledge management
Excellent writing, document editing, formatting and publication skills
Contemporary and progressive ICT skills in KM platforms/software (MS Teams, Sharepoint, web design, Articulate, Adobe Creative Suite)
Excellent written and verbal communication skills; ability to translate complicated ideas and technical language into simple language
Strong collaboration and coordination skills and experience
Webinar development and facilitation
Knowledge Management training / and or experience
Experience in formation and nurturing of virtual communities of practices, networks, etc.
Experience in dealing with faith related issues in development
Facilitation skills – virtual and F2F
Website and publication design
A bachelor’s degree in Knowledge Management Science, Organisational Communications, Business Management or Administration, Informational Technology, or a related field
Preferred Knowledge and Qualifications:
Experience in the field of child participation, child rights, and learning & development
Experience leading organization-wide initiatives, strategic planning, and project management
Apply via :
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