Describe the main duties and responsibilities of the job
Strategy
Provide effective, operational leadership and stewardship through active involvement in all programs and services.
Partner with the directors to represent the organization to external stakeholders, including community, governmental, and private organizations.
Ensure the continued financial viability of the organization’s program/service units through sound fiscal management.
Support in the development and implementation of strategic plans.
Business Stream Management
Manage and optimize the performance of our multiple business streams, including workflow automation, performance management, project management, and deployment of new activities, by developing and implementing operational strategies, KPIs, and performance metrics.
Process Improvement
Drive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.
Compliance & Risk Management
Ensure all program activities operate consistently, legally, and ethically, within the mission and values of the organization across the region
Identify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.
Management and Leadership
Provide leadership to direct reports, dedicate time to coach and mentor leaders to perform to their full potential, and act as a role model for culture and values.
Team Coordination: Orchestrate a high-performing cross-functional team, fostering a culture of innovation, accountability, and collaboration.
Collaborate with HR to build a robust talent strategy, leading to a high-performing team, high employee retention, and an efficient organization with a positive culture.
Work with the Operations to develop an effective IT infrastructure that supports operations, reporting, and data collection.
Financial Management
Collaborate with the finance manager in the Budget planning
Reporting
Provide periodic reports to the executive leadership on the overall performance of the Business Operation.
Oversee the reporting of relevant country office updates
Qualifications, Skills, Competencies required
Minimum academic qualification required to effectively perform the job is a Bachelor’s Degree with a preferred area of Specialization in business.
9-10 years of experience is required with 5 in a management position preferably in the media and creative industries.
Communications Skills
Leadership Skills
Strategic thinking
Innovation and Problem-Solving Skills
Organizational and Planning Skills
Analytical skills
Facilitation skills
Networking skills
Great Interpersonal Skills
Financial Management Skill
What the Organization Offers
Paid Time Off
Comprehensive health cover
Emergency Assistance Program
Flexible Hybrid Work Schedule
Professional Development Plan
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