Role Overview
The Chief Human Resource Officer (CHRO) will be a key partner to the CEO and executive team, responsible for assessing the organization and design a people strategy in line with the business strategy; ensure a skilled Human Capital organization in all subsidiaries and support/guide the local HR responsible in implementing the strategy and in major operational issues, This role demands a strategic and resourceful leader who has a strong business understanding, can leverage data-driven insights to evaluate talent across all levels, including core teams, manpower and IPMS projects. We expect the person is familiar with the latest trends in technology-tools for the HR area and had already exposure to executive/board level and business strategies. The CHRO will be instrumental in aligning organizational design, culture, and leadership processes with QSSG’s ambitious pan-African growth goals
Key Functions/Key expected results
Organizational Assessment and Alignment
Conduct a comprehensive assessment of QSSG’s structure, talent, and capabilities to identify gaps and opportunities.
Develop a Human Capital strategy based on the Group business strategy
Optimize organizational design to ensure alignment with strategic goals and operational efficiency.
Support the leaders in implementing organizational changes
Talent Strategy and Workforce Optimization
Develop and execute talent acquisition and retention strategies to ensure the right people are in the right seats,
Strengthen QSSG’s employer brand to attract high-caliber professionals across African markets based on the business strategy
Build and implement frameworks for workforce planning and productivity enhancement.
Cultural Transformation and Leadership Development
Foster a high-performance, purpose-driven culture that reflects QSSG’s values of Integrity, Excellence, Teamwork, Innovation, and Empathy.
Lead diversity, equity, and inclusion (DEI) initiatives to create a culture of belonging and innovation.
Design and implement leadership development programs to build a robust pipeline of future-ready leaders.
Performance Management and Behavioral Alignment
Create and oversee performance management systems to align behaviours with strategic objectives.
Design compensation systems that drive accountability, motivation, and organizational alignment.
Use OKRs and other frameworks to establish clear goals and monitor team progress.
Data-Driven HR Leadership
Utilize advanced HR analytics to assess team performance, workforce productivity, and organizational trends.
Monitor KPIs to track the success of people initiatives and optimize strategies.
Leverage data to improve decision-making and enhance employee experience across Manpower and IPMS projects.
Benefits and compensation
Ensure alignment of the compensation strategy (salary and incentives) with the business strategy and culture; continuously benchmark compensation structure with the market
Change Management and Execution
Drive transformational change with a focus on clear communication and engagement.
Develop adaptable strategies to navigate organizational challenges and ensure resilience during transitions.
Build trust and alignment among teams to ensure seamless implementation of changes.
Academic qualifications
Master’s degree in Organizational Design, Human Resources, Business Administration (MBA), or related fields.
Additional Certifications:
Chartered Institute of Personnel and Development (CIPD) or SHRM Senior Certified Professional (SHRM-SCP).
Certifications in Change Management (e.g., PROSCI) or Organizational Design are highly desirable
Experience, Skills and Qualities required
10+ years of progressive leadership experience, with a proven ability to align people strategies with organizational goals.
Significant experience in multi-regional or Pan-African markets, with an understanding of diverse cultural dynamics.
Experience with operational and strategic HR, with coverage of roles at group level and local level
Expertise in HR analytics, organizational transformation, and cultural leadership
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