CHIEF BUSINESS OFFICER.
GENERAL JOB DESCRIPTION
The position’s key responsibilities are:
Develop and implement strategic and tactical initiatives including product development to achieve business growth targets.
Ensure an optimized organizational structure with the right people in the right positions, ensuring achievement of productivity targets.
Managing the customer service operations to enhance a customer-centric culture, improve customer service processes and turnaround time to meet customer retention and growth targets.
Develop and execute the ‘purpose strategy’, establish value-adding partnerships to achieve social impact metrics and promote the brand.
SPECIFIC JOB RESPONSIBILITIES:
The Chief Business Officer is responsible and accountable for the following core job elements:
Develop sustainable business growth plans including objectives, KPI’s and targets to drive growth.
Develop and implement sales and marketing strategies to promote the company’s services, increase brand visibility, and generate leads.
Oversee contract negotiations with clients, ensuring that terms are favourable and align with the company’s interests.
Oversee the delivery of high-quality services and managing client expectations. Implement quality control measures and monitor project performance.
Manage sales and marketing support budgets, operating processes ensuring utilization of resources in a cost-effective manner to achieve financial effectiveness.
Implement best practices, process improvements, and project management methodologies.
Foster a collaborative and high-performance culture within the business development, sales, and client services teams.
Stay informed about industry trends, emerging technologies and competitors. Provide strategic recommendations on the company’s service offerings and positioning based on market analysis.
Identify potential partners and alliances that can help the company expand its capabilities, reach, and service offerings.
Assess and mitigate risks that may affect the company’s operations, such as legal and compliance issues, cybersecurity threats, or economic challenges.
EDUCATIONAL & COLLATERAL REQUIREMENTS:
Bachelor’s degree in business, management, or a related field. A master’s degree will be an added advantage.
Eight or more years of proven experience driving business growth and expanding market presence in an information systems consultancy company or a similar industry.
Ability to make data-driven decisions and work effectively in a fast-paced environment.
Strong client relationship management and client-centric approach.
Thorough understanding of management of an information systems consultancy business, regulatory compliance, board reporting, as well as demonstrable commercial and business acumen.
Experience and achievement in all facets of selling IT services lifecycle, strategy development, problem-solving, team building and performance management.
Excellent interpersonal, coaching, negotiation and presentation skills. Good Microsoft Office skills.
Self-starter, team player, mature individual with outstanding strategic, entrepreneurial, analytical, numerate, creative skills, communication and presentation talents.
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Interested candidates should submit their applications indicating their current and expected salary to info@TUMEConsulting.com quoting ‘Chief Business Officer’ as the subject of their email by Monday, 4th December 2023. Please note, only shortlisted candidates will be contacted.
Apply via :
info@TUMEConsulting.com
