Detailed Description
Reporting to the Senior Manager, Service Delivery & Governance, the position holder will be responsible for verification, approval, scheduling and reporting on Change Management activities within the Technology Division
Job Responsibilities
Responsible for Development and Maintaining Reporting dashboards.
Responsible for implementation and supporting agile change Management initiatives – Continuous Integration, Continuous delivery, DevOps & cloud deployments.
Automation of change management activities
Responsible for agile change management tools
Ensure compliance to Change Management policy and procedure.
Conduct sensitization of change management policy and processes to Safaricom Technology Staff, relevant Safaricom business units, vendors, contractors and managed service providers.
Create Standard Change Request (SRD) templates for standardized changes
Identify requirements for agile Change Management stakeholders
Define, Report & Monitor Key Performance Indicators (KPIs) for agile change management squads, changes and releases
Develop agile Change Management Standard Operating Procedures (SOPs)
Develop Agile change management dashboards and reports to aid in decision making
Automate change management activities & tasks
Identify Agile change Management process gaps and implement improvements
Vet changes presented to the Change Management team to ensure compliance to Safaricom change policy.
Participate in CAB meetings to ensure all details listed in the change assessment form are tackled.
Approval of all changes presented to Change Management team within schedule
Digitize Change management process sensitization, new employee on boarding and awareness.
Broadcast all approved changes to the CAB, key Customer Management contacts and other related stakeholders.
Report on metrics for monitoring & reporting Change Management.
Maintain database of key change management documentation i.e. process templates and change request sign offs.
Represent change Management team in DevOps and Agile teams’ engagements and ceremonies
Identify, Implement, Maintain & Support Agile & DevOps change management tools
Drive adoption of agile Change management & DevOps ways of working
Support implementation of a Configuration Management Database (CMDB)
Monitor changes in Configuration Items to detect unauthorized changes on the infrastructure.
Qualifications
Honors Degree in Engineering/Computer Science/Information Technology
ITIL 4 Foundation certification
SCRUM Foundation certification
Experience in Robotic Process Automation
Experience in Report Dashboarding and Automation
Experience in DevOps, Pipelining, Continuous Integration and Deployment
1-2 years of experience in Telco or Digital Service Provider environment
Good report writing skills (High level and Technical)
Good communication skills
Good project management skills
Apply via :
egjd.fa.us6.oraclecloud.com
