Job Objective
As a Change Control Coordinator, you will play a key role in facilitating change processes, analysing service impacts and coordinating with both clients and suppliers while maintaining accurate records, ensuring elevated levels of service continuity and client satisfaction. Must have experience in the telecom industry, with a solid understanding of Change Management processes and risk assessment for both internal and external network changes.
Key Duties & Responsibilities
Participate in weekly Change Advisory Board (CAB) meetings, advising and assisting in strategic decision-making
Conduct service impact analysis for changes, manage change notifications to clients and create/manage tickets in NetSuite
Schedule change preparation meetings and conduct lessons learned reviews post-change to ensure continuous service improvement
Interface with clients and suppliers for both scheduled and emergency engineering work to ensure high client satisfaction, requiring strong interpersonal and communication skills
Actively take the lead on initiatives to enhance efficiency within the department and across the company, embracing a forward-thinking, solution-oriented mindset
Assist with the creation of ad hoc reports as requested by the Change Manager
Manage both internal and external change requests, coordinating closely with NOC Engineers and remaining flexible for night and weekend calls when the need arises
Identify and escalate service concerns to the Change Manager
Maintain accurate records, assist in auditing and data cleansing and prepare ad hoc reports as requested
Create and manage change tickets on NetSuite
Ability to prioritise and manage multiple changes in a fast-paced environment, ensuring minimal disruption to services
Minimum Qualifications
Bachelor’s degree in engineering or IT or equivalent
Professional certifications – CCMP, CCNA/JNCIA, ITIL
Experience & Skills
Requires a minimum of 3 years in telecom, focusing on Change Management or similar roles, suggesting familiarity with industry-specific change management processes and workflows
Knowledge of key telecom technologies and platforms, including Fibre, DWDM, OTN, SDH and networking technologies like Ethernet and IP/MPLS, indicating a solid foundation in telecom infrastructure
Expert knowledge in at least one CRM system, with a preference for experience in This points to familiarity with client relationship management software to enhance customer service and business operations
Strong communication and soft skills are emphasised, particularly the ability to effectively, synthesise information and communicate it concisely with clients
Demonstrates capability in managing multiple priorities and addressing challenges in a fast- paced environment, essential for handling the dynamic demands of telecom projects
Proficient in Excel with strong analytical abilities to handle complex data from multiple sources. Accuracy and attention to detail suggest a high standard of work quality
Strong relationship builder with client focus, integrity and honesty
Shows decisiveness, confidence and strategic thinking, with excellent change analysis skills for navigating complex situations and making sound decisions
Excellent communicator in English with a natural ability to engage with people and a willingness to handle a flexible schedule, including nights and weekends when needed
Attributes
Client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 12 November 2024. Applications should be sent to applications@wiocc.net indicating the job position in the Subject Line.
Apply via :
applications@wiocc.net
