Reporting to: OPERATIONS AND TECHNICAL MANAGER
Department: Technical Operations
Duties and Responsibilities Include:
Serve as the main point of contact for all communication to clients regarding certification matters
Liaise and follow up on prospective audits with clients, prompting and converting them into confirmed audits at least three months to the expiry of the current certificate.
Managing the application process in a maximum of 7 working days. Receiving the applications and liaising with the scheme managers for application approvals and confirmation of audit dates to the client once approved by the Scheme Managers
Issuing clients with the necessary contracts and sublicence agreements, ensuring that the same are signed before engagement.
Coordinating with finance team by availing all information necessary for quote generation
Liaising with the calendar manager to slot prospective, tentative and confirmed audits in Kenya, Rwanda, Ghana and Cote d’Ivoire
Generating and dispatching audit plans to the clients
Communicating with the audit team by sending them the relevant documents needed for audit planning and execution in good time
Consistently adhere to scheme protocols on matters to do with application and registration processes necessary to uphold accreditation of AfriCert
Familiarize yourself with the quality manual, internal Operating standards and Finance policy and be bound by the provisions herein
Continuously research on best recommended practices, operational improvements to management via monthly progress reports
Convert new business leads into business in conjunction with the Business Development Manager
Effective complaint resolution and regularly channel client feedback to the management
Any other duties which may be assigned to you by the Technical Manager and the Human Resource Manager from time to time
Qualifications
Personal Attributes:
Bachelor’s degree-in Public Relations/Communication/ Sales and Marketing from a recognized academic institution
At least 5 years’ experience in a customer facing role
Good knowledge of the agriculture landscape in Africa
Amiable personality, outgoing and ability to withstand work related pressure.
Proven ability to work under minimal supervision.
Proficiency in Microsoft Office
Qualified candidates should send an updated curriculum vitae and a brief cover letter only to info@africertlimited.co.ke by 29th October 2021 1700hrs GMT
Apply via :
info@africertlimited.co.ke
