Duties and Responsibilities
Provide all methods of short and long-term contraceptive methods, including injections, implants and IUDs.
Cervical screening, STI screening and treatment and VCT
Removal of implants and IUDs where required to a consistently high standard and in accordance with clinical guidelines and protocols.
Assistance with tubal ligation and vasectomy procedures.
Conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
Carry out all nursing procedures (as laid down in the procedure manual).
Ensure instruments are appropriately sterilised and stored in compliance with infection control protocols, to maintain high standards of cleanliness and infection control measures
Support clients through the provision of vocal local techniques during procedures.
Promote and ensure proper use of the Client Information Centre (CLIC)
Support new team members in their induction & orientation and assist with training as
Required
Prepare annual business plans with SMART objectives and strategic plans of how to achieve them.
Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable
Continually review the efficiency of the centre, especially with regards to the core services
Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met
Instill a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre.
Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimise client wait times.
Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
Ensure there is an appropriate plan in place which anticipates any risks to your centre and outlines appropriate action to be taken to minimise impact.
Ensure no over/under- stocking and also that stock is well handled
Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
Utilisation and close supervision of the Client Information Center software (CLIC)
Promote and maintain the quality management systems as laid out by our Client
Ensure client feedback and prompt conclusion to potential clients complaints
Qualifications and Experience
Minimum 5 years of experience in Healthcare field
Significant operational, hands on management including team management gained within a customer focused service industry
Healthcare Management experience
Have held, worked to and/or monitored a budget or business plan
