Overview of Job Purpose
The purpose of this position is to assist clients with parking tickets through collection of money from clients to ensure the company maximizes on profits through efficient, timely and accurate collection.
Key Responsibility Area
Greet every guest with a friendly, helpful and courteous attitude and smile;
Be on the lookout for incidents in the unit and call the unit supervisor or unit assistant to attend to them;
Ensure only new and unfolded notes are being inserted into the machine. As such, always ensure that they have sufficient new notes to change for clients with the old or folded notes.
Ensure that there is change available for large denominations at all times throughout the shift; Clients should not insert large denominations like Ksh. 1,000 or Ksh. 500 as the pay station machine will run out of change in a short period of time causing a crisis in the pay station booth;
Collect all receipts for unchanged money with their respective maintenance sheets and handle them carefully;
Responsible of the cleanliness of the pay station area. At the beginning of the day the booths and the pay station area should be wiped, dusted and the bins emptied; Any receipts abandoned by the customers should be removed immediately from the machine;
Responsible for calculating all ticket fees and accurately charging each customer for the calculated fees;
Guide and assist clients who may be new to using the parking and do not know how to go about the payment;
Attend to customer queries, issues or complaints in a professional manner. In the event that the position holder is unable to resolve the issue they should escalate the matter to the supervisor;
Keep vigil for customers who forget their tickets at pay stations. Give the tickets to their rightful holders after verification; and
Ensure orderliness at all times at the work station.
Qualifications (Academic)
Minimum high school/ KCSE Certificate or its equivalent.
Must possess strong customer service qualities.
Experience
Ability to work under pressure and deal with different clientele.
Previous work experience not necessary.
Skills
Strong verbal and written communication skills;
Effective negotiation skills;
Good Organization skills;
Ability to multitask;
Excellent Interpersonal skills;
Integrity, confidentiality and honesty;
Excellent Time management skills; and
Attention to detail and accuracy.
