Job Introduction:
Reporting to the Supervisor CPC, process cash for customers in a manner that conveys security, safety, integrity, profitability and achievement of budgeted objectives.
Role Responsibility:
Customer Service and Operations management
Maintain sound and good relationship between Custodians, Vault Officers, CPC Supervisors, Team Leads and Cashiers
Receive phone calls and respond to queries in a professional manner observing telephone etiquette.
Ensures Upper and Lower limits are not breached and report any violations for surcharging.
Compliance
To ensure compliance to the issued Group Reconciliation and Operational Cash Controls.
To comply with the issued ISO Standards, Procedures and Policies
Ensures G4S Values are observed and guide the team towards them.
Cash Verification and Banking Support Services
On a day to day basis receive and accurately process collections for customers banking .
Keep proper records of cash received and retain documents for future reference
Reconcile all receipts and payments and ensure they are balancing by the end of day.
Prepare cash to be transferred to Bulk Cash Centre
Working closely with the Supervisor; amalgamate cash and complete a treasury in slip, log the cash to the BSS Vault
Wage Picketing and Pay Parade
Obtain the envelops/packets and label them with Stickers provided by customer and packet the money as per the payroll
In the absence of Stickers, label envelops with following details: Payroll number, Name , amount
Under dual control re-confirm the money in the packets
If there is variance, confirm the money in the packets until the variance is taken care of
Cashier responsible for pay parade is allocated duties by the CPC Team Lead
On Parading day the allocated Cashier moves to site and the sealed bags are also sent from Vault to site as per procedure CIT Local Run Pick and Drop; PM-CIT-7-2.
Bulk Note Sorting
Capture sorting details into the Daily Productivity Register as per CBK requirements.
Bundle the currency and label them appropriately.
Carry out routine cleaning of Note sorting machines any other duties allocated by the supervisor
Records Management
Environmental maintenance and ensure all consignments are created in E-Viper to support the required audits to be carried out effectively.
Timely and accuracy while updating the Dockets and Try – In’s /Try Out’s
Equipment Calibration
Timely reporting of any faulty equipment within the processing area to management for quick resolution.
Health and Safety
Take reasonable care for the health and safety of himself and other persons who may be affected by his acts or omissions
Co-operate with manager in ensuring that safety policies and procedures are adhered to
Report any unsafe or unhealthy situation to the supervisor or the health and safety representative, as soon as it is identified
The Ideal Candidate:
Knowledge and Qualifications
Tertiary Education
KCSE Mean Grade ‘C’ plain and above, grade C-in Maths
Kenya legislation
At least 3 years working experience in cash operations
Knowledge / Experience in banking sector is an added advantage.
Technical Skills
Financial Acumen
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Google suite of products
Behavioral Skills – Support
Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Acting professionally
Deliver great customer service
Sharing and co-operating
Must have the ability to work long hours and withstand operational pressure
Must be self driven with level of integrity/honesty
Behavioral Skills – Management
Awareness of the marketing environment
Delivering performance
Working with complexity
Customer thinking
Collaborating and Co-operating
Strong personality with innate ability to make decisions in ambiguous situations
Ability to make quick, sound business driven decisions
Must be able to work without supervision
