About the job
Reporting to the Chief Technician (Cash Security Services), the Cash Deposit Machine Technician will deploy and maintain cash auto safe devices and Provide excellent services to customers by ensuring 100% uptime of the CDMs.
Main Responsibilities
Ensure achievement of contracted operational performance
Maintenance of specialist technical knowledge on all models of in-service CDMs.
Careful management of documentation relating to deployed CDMs- Submit job cards, delivery notes etc.
Maintain high standards of customer service including management and resolution of complaints.
Deliver customer service resulting in customer retention
First line support to customers within agreed SLA terms-submit weekly KPI reports on maintenance and breakdowns.
Timely installation and integration of CDMs at customer premises as part of a directed installation schedule-Share weekly installation status report.
Deliver effective customer training following device installation- Share completion reports.
Preventative maintenance of designated machines as part of a well planned maintenance schedule-submit maintenance reports.
Corrective maintenance as directed on a call-out basis.
Risk, Compliance
Conduct risk assessments to ensure that all the necessary risk and compliance requirements are in place before installing a CDM- Share compliance report.
Health and Safety
Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
Ensure appropriate controls including all necessary safety equipment.
Knowledge and Qualifications
Diploma in Electrical/ Electrical engineering.
Past experience on CDM operation is an added advantage.
Strong communication skills and problem solving skills.
Strong planning organizing and analytical skills
Experience
Proven experience in discreet electrical systems
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level.
Microsoft PowerPoint – Basic level
Behavioural Skills – Management
Awareness of the marketing environment
Delivering performance
Working with complexity
Customer thinking
Collaborating and Co-operating
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