JOB PURPOSE
A camp manager is responsible for the day-to-day management of the camp and its staff. You have commercial accountability for budgeting and financial management, planning, organizing and directing all camp services, including pick up and drop off of guests, front of house(check-in), food and beverage operations, camp activities (game drives, sundowners) and housekeeping.
While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
A camp manager’s duties are in camp and they should therefore be in camp at all times except when on scheduled off days and leave and these need to be agreed with the Operations Manager. Any unauthorized absence will be treated as abscondment of one’s responsibilities.
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
Main Responsibilities
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the camp clean and tidy, at all times
Deal with customer complaints in a professional manner
Complete all daily administration tasks as required
Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
Complete regular checks on portable electrical appliances
Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
Manage and maintain effective and efficient use of all operations equipment in line with company policy
Provide reports, as required, for senior management
Maintain effective communication, at all times, among the team and head office
Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
Complete all required health and safety/fire checks on time
Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
Report any security issues to the operations manager immediately
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Minimum Requirements
Degree/ Diploma in hospitality/ Tourism or a related course
At least 5 years experience in tours. Bush experience is highly preferred.
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