Reporting to the call center supervisor, the call centre representative will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.
RESPONSIBILITIES
To offer high quality customer experience to all customers
To manage and resolve customer concerns and queries
To identify and escalate priority issues and where necessary, follow up customer concerns
To document all customer interaction information according to standard operating procedures
To ensure accurate and timely filing of all presented customer documentation
To maintain and improve quality results by adhering to standards and guidelines
Any other duties as shall be assigned from time to time
REQUIREMENTS
Diploma in any business related field
Excellent written and verbal communication skills
A team player with strong work ethic
Great service attitude towards customer satisfaction
Demonstrate the ability to handle pressure and performs duties well to completion
Ability to learn quickly and manage workload in a demanding environment
Prior experience as a call centre representative will be an added advantage
LEARNING OPPORTUNITIES
Gives you the unique opportunity to learn and lead a team in a fast paced investment management environment with a young, dynamic and creative workforce who have a global business exposure.
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
