Reporting to the Business Development Associate, the call centre representative will be tasked with managing incoming calls form clients, troubleshooting problems, providing information and maintaining logs in the database
Responsibilities
To offer high quality customer experience to all customers
To manage and resolve customer complaints
To identify and escalate priority issues and where necessary, follow up customer concerns
To document all customer interaction information according to standard operating procedures
To ensure accurate and timely filing of all presented customer documentation
To maintain and improve quality results by adhering to standards and guidelines
Any other (client related) task that you may be required to handle from time to time
Requirements
Diploma in any business related field
Excellent written and verbal communication skills
A team player with strong work ethic
Great service attitude towards customer satisfaction
Demonstrate the ability to handle pressure and performs duties well to completion
Ability to learn quickly and manage workload in a demanding environment
Prior experience as a call centre representative will be an added advantage
Learning Opportunities
This gives you the unique opportunity to learn in a real business environment in the context of investment management in a company led by young, dynamic and creative executives with worldwide exposure.
