PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
Receive and respond to Medical emergency lines and ensure 24 hour coverage.
Resolve customers’ communication through electronic and physical channels (Emails and walk in clients).
Issuance of both in and outpatient approvals for admissible requests for insured members.
Communication to stakeholders on management of cases and financial liability through reports.
Provide input for the customer service reports.
Handle customer service issues and queries.
Escalate Customer queries to the relevant job role if necessary.
Promote the organization’s customer service charter.
Academic and Professional Requirements
Education
Minimum of a Diploma in Nursing (KRCHN)
Computer literate in MS Office and other office applications
Customer Experience training will be an added advantage
Experience Required:
Relevant experience in busy health environment 3
Experience in a medical call centre management unit 1
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