REQUIREMENTS
Qualifications:
Diploma in Nursing from a recognised learning institution.
Courses in customer care, communication, sales, and marketing will be an added advantage.
Experience in counselling and working in a contact centre.
Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.
At least one year working experience in an SRH organisation.
Customer service experience.
Knowledge of administration and clerical processes.
Good knowledge of MSI Reproductive Choices Kenya services and services delivery channels
Ability to work long hours and in a shift system.
Prior experience in a call centre environment (an added advantage).
Female candidates are encouraged to apply.
Knowledge and abilities
Knowledge of customer service principles and practices
Fluent communication in both English and Kiswahili with a clear neutral accent
Verbal and written communication skills • Effective listening Skills
Attention to detail.
Non-judgemental
Adaptability
Excellent computer skills
Stress tolerance
Resilience
Positive attitude
Respect for others
Teamwork.
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